Job Description

Job Title: Customer Success Manager (CSM)

Location: Kerala (Ernakulam, Pala, Thodupuzha, Kottayam, Thiruvalla, Chengannur, Perunthalmanna)

Job Type: Full-time

Experience Required: Minimum 2 years

Reports To: Executive Manager (Finance)

Industry: Education / Training / EdTech

Immediate Joining Preferred

Company Overview

Enbridg is Kerala's No.1 Career Training Campus, offering industry-ready, placement-supported programs in Logistics,

Accounting, Hospitality, and more. We specialize in bridging the gap between education and employment by

empowering students through skill-based training and support.

Job Summary

We are seeking a highly responsible and target-oriented Customer Success Manager (CSM) to oversee the post

admission phase of the student journey. This role focuses on ensuring timely fee collections, managing customer

support, and providing a seamless handover from the sales team to the academic and finance departments. The

ideal candidate will be a proactive communicator, skilled in customer relationship management, and experienced in

handling financial follow-ups.

Key Responsibilities

Manage and execute post-admission handovers from the sales team Build strong relationships with enrolled students and parents to ensure satisfaction and trust Follow up on pending payments and ensure timely fee collection as per scheduled deadlines Handle student/parent queries related to payment, enrollment, or support Escalate and resolve financial or service-related issues with the finance and academic teams Maintain accurate records of communication, payments, and support interactions in CRM Generate daily and weekly reports on collections, dues, and customer interactions Work closely with the Executive Manager (Finance) to meet collection targets and customer success KPIs
Qualifications & Skills

Minimum 2 years of experience in customer service, fee collection, or post-sales support Strong interpersonal and communication skills in Malayalam and English Experience in handling CRM systems, MS Excel, and follow-up mechanisms Well-organized, responsible, and target-driven Professional and empathetic approach to resolving customer concerns Ability to handle pressure and meet monthly targets
Preferred Attributes

Background in education or training sector preferred Good negotiation and persuasion skills Strong sense of accountability and urgency Customer-first mindset with attention to detail
Benefits

Competitive salary with target-based incentives Work with Kerala's leading career training brand Supportive and structured work environment Career advancement opportunities in operations and finance management
How to Apply

Send your updated resume to hrd@enbridg.com / bdh@enbridg.com

or

WhatsApp: "Customer Success Manager - [Your Name]" to +91-7736357925 / +91-8943920009

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person

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