Job Description

Role Overview The Lead - Customer Success / Key Account Management role is responsible for managing client relationships after onboarding. The role includes onboarding coordination, ongoing account management, renewals, retention, and driving cross-sell and up-sell opportunities within existing accounts. Background is flexible as long as the candidate has owned accounts post-onboarding. Key Responsibilities - Own client relationships after onboarding and act as the primary point of contact. - Coordinate client onboarding and implementation activities. - Manage ongoing client engagement and relationship health. - Identify and drive cross-sell and up-sell opportunities. - Handle or support contract renewals and renewal discussions. - Drive client retention and prevent churn through proactive engagement. - Own escalations and coordinate resolution with internal teams. - Collaborate with Operations, Product, Tech, and Support teams. - Track account health, engagement, and retention indicators. - Maintain documentation, SOPs, and account management processes. Required Experience & Skills - Experience in Customer Success, Key Account Management, Account Management, or Relationship Management roles. - Hands-on experience with client onboarding and post-onboarding account handling. - Exposure to renewals, retention, and account growth (cross-sell / up-sell). - Experience with corporate or enterprise clients is preferred. - Background in wellness, insurance, corporate benefits, health-tech, or B2B services is acceptable. - Strong communication and stakeholder coordination skills. - Ability to manage multiple accounts and priorities.

Job Type: Full-time

Pay: Up to ?2,000,000.00 per year

Benefits:

Health insurance Provident Fund
Education:

Master's (Preferred)
Experience:

Customer success : 5 years (Required) onboarding clients: 5 years (Required) Account management: 5 years (Required) Team Leading: 2 years (Required)
Location:

Bengaluru, Karnataka (Required)
Work Location: In person