Job Description

LeadSquared is a leading sales execution and marketing automation platform that empowers businesses to increase conversions, manage pipelines effectively, and accurately attribute ROI across people, marketing activities, lead sources, products, and locations.


Trusted by over 1,500 businesses across 30+ countries in industries such as Education, Healthcare, Banking, Insurance, and more, LeadSquared continues to scale rapidly and deliver value globally.



LeadSquared has been recognized as one of the fastest-growing companies worldwide:


Ranked among the Top 50 fastest growing tech companies in India (Deloitte Fast 50)
Winner of Frost & Sullivan's 2019 Marketing Automation Company of the Year award
Featured among the Top 100 fastest growing companies in Asia-Pacific (FT 1000)
Listed as a Top Rated Product on G2, GetApp, and TrustRadius
Backed by leading institutional investors such as GAJA Capital, Stakeboat Capital, and angel investors including Jyoti Bansal

Role:


We are seeking a passionate and customer-obsessed Customer Success Manager (CSM) to join our team in Bangalore & NCR. This role is critical to LeadSquared's mission of driving client success and long-term growth. You will be responsible for managing enterprise relationships--primarily in the BFSI sector--ensuring smooth onboarding, driving product adoption, and maximizing customer satisfaction and retention.



Responsibilities:


Manage the post-sales lifecycle, ensuring successful onboarding, adoption, and renewal
Build strong relationships with enterprise clients, especially in BFSI, and act as a trusted advisor
Collaborate with cross-functional teams (Sales, Product, Support) to deliver customer success outcomes
Identify upsell opportunities and drive account expansion
Share actionable customer insights with internal teams to improve product and processes

Qualifications:


Bachelor's degree or equivalent work experience
4+ years of experience in Customer Success / Account Management / Implementation roles within SaaS or Tech industries
Experience working with BFSI clients is preferred
Strong understanding of SaaS business models and customer lifecycle management
Excellent communication and stakeholder management skills, with the ability to engage senior executives
Proactive, analytical, and customer-focused mindset