, a leading VC-backed FinTech SaaS platform that powers equity management, ESOP administration, and cap table automation for startups across India & Southeast Asia.
Experience:
5-8 years (minimum 5 years in Customer Success, preferably SaaS)
Key Responsibilities
Own customer lifecycle: onboarding, adoption, engagement & renewals
Conduct QBRs/EBRs and build strong relationships with CXOs, CFOs & HR leaders
Drive product usage, customer health, and retention metrics
Run customer campaigns for new features & product education
Track and report on usage analytics, CSAT, renewal pipeline & churn indicators
Collaborate with product, tech, and leadership teams for continuous improvement
Requirements
Strong experience in
SaaS Customer Success
Excellent communication, stakeholder management & presentation skills
Data-driven approach with ability to analyze product usage metrics
Hands-on with CS/CRM tools (Gainsight, HubSpot, Salesforce, Intercom etc.)
Customer-first mindset, high ownership, and strong execution capability
Job Type: Full-time
Pay: ₹850,000.00 - ₹1,300,000.00 per year
Work Location: In person
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