Job Description

Who we are
Blend-ed Learning Cloud is a modern, AI-powered Learning Management System (LMS) designed for organizations that prioritize engagement, scale, and simplicity in training. From fast-growing startups to established enterprises, our platform powers learning experiences that help people grow faster and smarter.
Were a bootstrapped, product-focused team that believes in thoughtful growth, continuous improvement, and long-term relationships xe2x80x94 both with customers and our teammates. With clients across the globe and industries like healthcare, education, and enterprise software, were on a mission to make online learning deeply human and incredibly effective.
We work with a mix of onsite and hybrid team members. We believe in clarity, autonomy, and results xe2x80x94 not micromanagement.
About the role
We're looking for a proactive Customer Success Manager (CSM) to own the post-sale relationship with our customers xe2x80x94 making sure theyre not just satisfied but deeply successful.
Youll be the go-to person for customer communication, onboarding, and platform health. Whether its checking in with a customer about their latest course launch, guiding them through features theyve never used before, or coordinating with the tech team to resolve an issue xe2x80x94 youll make sure customers feel supported, heard, and empowered.
Your work will directly influence customer retention, satisfaction, and the success of LMS rollouts across dozens of teams.
This role is onsite or hybrid, depending on your location and preference. Our clients span multiple time zones, so flexibility is key.
Who were looking for
Were not hung up on your resume, degree, or years of experience. We care about your skills, attitude, and clarity in communication.
Youre a relationship-builder with a knack for tech. You love being the person clients trust and turn to when they need answers or ideas. Youre proactive xe2x80x94 you dont wait for something to break before you check in. You find satisfaction in creating smooth experiences for others.
You're able to troubleshoot, collaborate across teams, keep clear documentation, and prioritize the customer's success every step of the way.
Bonus if youre curious about education, software, or how people learn.
What youll be doing
Be the primary point of contact for a portfolio of customers, from onboarding through renewal
Proactively check in with clients, gather feedback, and ensure the platform is supporting their goals
Perform routine platform health checks, flag potential issues early, and coordinate with tech teams when needed
Help customers discover features, best practices, and LMS strategies they might not be using yet
Track customer engagement and satisfaction metrics; step in early when account health dips
Manage issue resolution xe2x80x94 from logging tickets to following up until resolution
Collaborate with product and engineering by sharing customer feedback, feature requests, and usability notes
Keep clear and detailed internal documentation for every account and interaction
Champion customer enablement through support materials, walkthroughs, and guidance
Requirements
What were looking for
Clear and confident communication, especially in English
Problem-solving mindset xe2x80x94 you enjoy understanding issues and figuring out solutions
Strong interpersonal skills xe2x80x94 you build rapport easily and communicate with empathy
Comfort with technology xe2x80x94 you dont need to code, but youre confident using product dashboards and admin tools
Organized and dependable xe2x80x94 you keep track of open tasks and follow up without needing reminders
Ability to prioritize multiple client needs without getting overwhelmed
A team player xe2x80x94 you collaborate well but can also take initiative and work independently
Benefits
Whats in it for you
Flexible onsite or hybrid working options, based on your location
Competitive compensation with performance-based incentives
Health insurance coverage
A clear path for growth based on contribution and ownership
A supportive team that values communication, curiosity, and collaboration
A meaningful role in helping educators and trainers create impact through better learning
Next steps
We dont expect a perfect resume. If you believe this role sounds exciting and you bring the right skills and mindset to make our customers successful xe2x80x94 wed love to hear from you.
Please include in your application:
3 reasons why you believe youd be a great fit for this role at Blend-ed
3 things youd prioritize during your first month as a CSM
Originality in applications
At Blend-ed, we value originality and a personal touch in applications. While we understand the growing trend of AI assistance, we discourage the use of AI tools like ChatGPT for crafting your application responses. Were looking for genuine, human-written anecdotes and workflows xe2x80x94 AI-generated responses tend to be lackluster and are easy to identify. If you do choose to use AI assistance, please be transparent about it. However, know that priority will be given to applications demonstrating personal effort and original thinking.