Job Description

Customer Success Manager - Enterprise Accounts

We are seeking an experienced Customer Success Manager to drive success and growth for our most strategic enterprise accounts for a B2B SaaS Data Analytics product within the Media & Entertainment industry. This role will focus on managing selected $1M+ ARR accounts, ensuring exceptional customer experience, maximizing retention, and identifying expansion opportunities. The ideal candidate will serve as the primary relationship owner for these high-value partnerships, working closely with C-level executives and key stakeholders to deliver measurable business outcomes.

Key ResponsibilitiesAccount Management & Relationship Building

Serve as the primary point of contact for assigned enterprise accounts. Build and maintain strong relationships with C-suite executives, technical leaders, and key decision makers Conduct regular business reviews (QBRs) and strategic planning sessions Develop comprehensive account plans with clear success metrics and growth objectives Partner with customers to understand their strategic initiatives and align our solutions to drive business value
Customer Success & Retention

Monitor customer health metrics and proactively address any risks to renewal or satisfaction Drive product adoption and ensure customers are realizing maximum value from their investment Lead onboarding and implementation processes for new deployments or expansions Collaborate with technical teams to resolve complex issues and optimize product performance
Growth & Expansion

Identify and develop expansion opportunities within existing accounts Collaborate with sales teams to execute upsell and cross-sell strategies Drive contract renewals and negotiate expansion agreements Achieve quarterly and annual growth targets for assigned accounts Document customer success stories and case studies for marketing initiatives
Cross-functional Collaboration

Partner with Product, Engineering, and Support teams to ensure customer needs are met Collaborate with Marketing on customer reference programs and industry events Work closely with Sales teams during prospect meetings and renewal discussions Provide customer feedback to influence product roadmap and feature prioritization
Required QualificationsExperience & Background

5-7 years of experience in customer success, account management, or client services within enterprise B2B software Proven track record managing large enterprise accounts with complex stakeholder environments Experience working with Fortune 500 companies and navigating enterprise sales cycles Strong background in SaaS, technology, or digital media industries
Skills & Competencies

Exceptional relationship-building and communication skills with ability to engage C-level executives Strategic thinking with ability to understand complex business challenges and develop solutions Strong analytical skills with experience using data to drive decision-making and measure success Proven ability to manage multiple high-priority accounts simultaneously Experience with CRM systems and customer success platforms Strong presentation and facilitation skills for executive-level business reviews
Technical Requirements

Understanding of enterprise software implementation and integration processes Familiarity with APIs, data analytics, and technical product capabilities Ability to work collaboratively with technical teams and translate technical concepts for business stakeholders
Preferred Qualifications

Industry experience in media, entertainment, streaming, or content delivery Track record of consistently exceeding retention and growth targets Experience with large-scale enterprise deployments and multi-year strategic initiatives
What We Offer

Competitive base salary plus performance-based bonus structure Equity participation with significant upside potential Comprehensive health insurance Opportunity to work with industry-leading clients and cutting-edge technology
Location & Travel

Primary Location:

Bengaluru

Travel Requirements:

25-30% travel for customer meetings, industry events, and team collaboration

Application Process

To apply, please submit your resume along with a cover letter highlighting:

Your experience managing enterprise accounts and driving customer success Specific examples of growth achievements in previous roles Your approach to building relationships with senior executives Why you're excited about this opportunity and how you can contribute to our team
Job Type: Full-time

Work Location: In person

Job Type: Full-time

Benefits:

Food provided Health insurance Paid sick time * Paid time off