Job Description

HIRING ALERT!!!

Weblink.in is looking for Customer Success Manager Role !!!

Job Title: Customer Success Manager
Location: Central Delhi
Job Type: Full-Time
Department: Marketing / Customer Success.

The CSM is responsible for:
1. Monitoring Renewal Score
2. Tracking inquiry consumption
3. Identifying renewal-risk customers
4. Coordinating with:
Sales (for upgrades)
Ads/Growth (for extra leads)
5. Ensuring:
Right leads go to right customers
Before expiry, not after
6. Running renewal-save playbooks
They are NOT responsible for closing deals
They ARE responsible for renewal confidence.
Skills Set Required:
4??10 years in:
Customer Success
Account Management
Post-sales ownership
Worked in:
SaaS
Marketplace
Lead-based businesses
Comfortable with:
Excel / Google Sheets
Dashboards
Talking to sales & ops teams
Knows:
CRM systems
Renewal cycles

Key Responsibilities:

Design and implement data-driven retention strategies to increase customer loyalty and reduce churn.
Analyze customer behavior, feedback, to identify pain points and opportunities for engagement.
Collaborate with Customer Support teams to improve customer experience and satisfaction.
Stay up-to-date with industry trends and best practices in customer retention and loyalty programs.
Map and analyze every touchpoint in the customer journey to identify friction points.
Implement loyalty programs or exclusive benefits that show customers they are valued.
Send timely and relevant updates, tips, and value-driven content to keep customers engaged.
Address negative feedback early and turn it into an opportunity to delight the customer.
Analyze churn data to understand why customers leave and implement solutions to prevent future loss.

Job Type: Full-time

Pay: ?264,280.63 - ?1,380,241.31 per year

Work Location: In person