Job Description

About LuxuryKase

LuxuryKase is a premium phone case brand dedicated to offering stylish, high-quality accessories that combine elegance and functionality. We are seeking a motivated

E-commerce Operations Specialist

to join our team and enhance our customer experience through effective management of our Shopify store's abandoned cart recovery and non-delivery report (NDR) processes.

Job Responsibilities

Abandoned Cart Recovery

: Monitor and analyze abandoned cart data on our Shopify platform, implement strategies to recover lost sales, and optimize email/SMS campaigns to re-engage customers.

NDR Management

: Track and resolve non-delivery reports, coordinate with logistics partners to address delivery issues, and ensure timely communication with customers to maintain satisfaction.

Customer Experience

: Respond to customer inquiries related to abandoned carts and delivery issues, ensuring a seamless and professional experience aligned with LuxuryKase's brand values.

Data Analysis

: Use Shopify analytics and third-party tools to track performance metrics, identify trends, and suggest improvements to reduce cart abandonment and NDR rates.

Campaign Optimization

: Collaborate with the marketing team to refine abandoned cart email flows, discount strategies, and customer retention initiatives.

Process Improvement

: Develop and implement SOPs for handling abandoned carts and NDRs to streamline operations and improve efficiency.
Requirements

Experience

: 1-2 years of experience in e-commerce operations, preferably with Shopify, focusing on abandoned cart recovery or customer service.

Skills

: Familiarity with Shopify's admin panel and apps like Klaviyo, Gorgias, or similar tools for abandoned cart and customer support. Strong understanding of logistics and NDR resolution processes. Excellent communication skills for customer-facing interactions. Analytical mindset with the ability to interpret data and make data-driven decisions.

Qualities

: Detail-oriented, proactive, and customer-centric with a passion for delivering luxury experiences.

Education

: Bachelor's degree in business, marketing, or a related field (preferred but not mandatory).

Bonus

: Experience with luxury or fashion e-commerce brands and knowledge of email marketing best practices.
Why Join LuxuryKase?

Be part of a growing luxury brand with a focus on quality and customer satisfaction. Opportunity to take ownership of critical e-commerce processes and make a direct impact on sales. Collaborative and dynamic work environment with room for growth.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person

Speak with the employer

+91 9958963801