to ensure a seamless experience for our customers and trade partners. This role involves managing client relationships from the first inquiry to after-sales support, ensuring satisfaction, repeat business, and referrals. The ideal candidate will act as the bridge between customers, architects, and internal teams, ensuring CURA HOME delivers a premium and professional experience.
Key Responsibilities
Client Onboarding & Support:
Manage new customer inquiries, understand requirements, and guide them through the buying/ordering process.
Project Coordination:
Work closely with architects, sales, design, and production teams to ensure smooth execution of client projects.
Relationship Management:
Build strong relationships with customers and trade partners to encourage repeat business and long-term loyalty.
Issue Resolution:
Address and resolve customer concerns, complaints, and post-delivery service requests in a timely manner.
Customer Engagement:
Collect feedback, track satisfaction levels, and implement improvements in the customer journey.
After-Sales Service:
Ensure follow-ups, warranty/maintenance requests, and service calls are handled with professionalism.
Process Improvement:
Collaborate with management to refine systems and processes for a better customer experience.
Reporting:
Maintain detailed records of customer interactions, satisfaction levels, and project status.
Skills & Qualifications
Bachelor's degree in Business, Marketing, Interior Design, or related field.
5+ years of experience
in customer success, client relations, or account management (preferably in furniture, interiors, or luxury retail).
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Highly organized, detail-oriented, and able to manage multiple client accounts.
Tech-savvy: Comfortable with CRM tools, WhatsApp communication, and ERP/Project Management software.
Ability to understand furniture/interior design concepts is an advantage.
Compensation & Benefits
Competitive monthly salary (based on experience).
Performance incentives linked to customer satisfaction and repeat business.
Paid leave and other company benefits as per policy.
Opportunity to grow into
Head of Customer Success
as the company scales.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Leave encashment
Ability to commute/relocate:
Cherthala, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Secondary(10th Pass) (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person
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