Job Description

Job Title

Customer Success Manager

Company

Chhapai

- Premium Design, Printing & Gifting Brand

Location

Chandigarh (On-site)

Role Overview

We are looking for a proactive

customer success manager

who will manage customer relationships

and actively drive sales

. This role combines lead handling, client servicing, follow-ups, order coordination, and revenue generation while ensuring a smooth premium experience for every Chhapai client.

Key Responsibilities

Sales & Lead Conversion

Handle incoming leads from WhatsApp, calls, website, walk-ins, and social platforms Understand client requirements and pitch suitable design, print, and gifting solutions Prepare quotations, follow up consistently, and close deals Upsell and cross-sell products (cards, packaging, hampers, corporate gifting, stationery, etc.) Work towards monthly and quarterly sales targets
CRM & Client Management

Maintain complete client data, communication history, and order details in CRM Act as the main point of contact for clients from inquiry to post-delivery Build long-term relationships for repeat orders and referrals Handle client concerns, changes, and feedback professionally
Internal Coordination

Brief design team with accurate client requirements and timelines Coordinate with production team to ensure correct specs, quality, and delivery schedules Track approvals, revisions, and production status Ensure error-free handover between sales, design, and factory teams
Order Tracking & Reporting

Track order progress, pending payments, approvals, and dispatches Share regular updates with clients Maintain sales, follow-up, and conversion reports Assist management with insights on customer trends and opportunities
Skills & Qualifications

1-2 years experience in sales, CRM, or client servicing Strong communication, negotiation, and follow-up skills Ability to sell premium products confidently Highly organized with attention to detail Comfortable with CRM tools, Excel, WhatsApp Business, and email Target-driven mindset with customer-first approach
Preferred Experience

Printing, design studios, gifting, packaging, luxury retail, or agency background B2C and/or B2B sales experience.
Why Join Chhapai (Culture & Exposure)

Work closely with founders and decision-makers Young, creative, and execution-driven team culture Your ideas, follow-ups, and initiative directly impact revenue and brand image.
Why Join Chhapai (Culture & Exposure)

Work closely with founders and decision-makers Young, creative, and execution-driven team culture Your ideas, follow-ups, and initiative directly impact revenue and brand imag
Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

Paid sick time Paid time off
Ability to commute/relocate:

Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (Required)
Experience:

sales: 1 year (Required)
Language:

English (Required)
Work Location: In person