Job Description

Job Title:

Customer Success Manager - AWS Cloud

Location:

Pune, Maharashtra

Job Type:

Full-Time

Job Overview

We are seeking a proactive and customer-focused

Customer Success Manager (CSM)

to join our AWS Cloud team. The CSM will act as a trusted advisor, helping our customers maximize the value of their AWS investments. This role requires a mix of technical knowledge, business acumen, and strong relationship-building skills to drive adoption, optimize costs, and ensure overall customer satisfaction.

Key Responsibilities

Serve as the primary point of contact for assigned AWS customers, building strong strategic relationships. Drive adoption of AWS services, ensuring alignment with customer business objectives. Analyze usage patterns and recommend cost optimization strategies, including Reserved Instances, Savings Plans, and right-sizing of resources. Coordinate with AWS Solutions Architects, Support, and Professional Services teams to resolve technical and operational challenges. Conduct regular business reviews, track KPIs, and provide actionable insights for continuous improvement. Guide customers through cloud migration, modernization, and best practice implementation. Proactively identify risks, potential issues, and opportunities to enhance customer experience and cloud ROI.

Must-Have Skills

Strong knowledge of AWS Cloud services (EC2, S3, RDS, Lambda, VPC, CloudFront, etc.) Excellent customer relationship management and communication skills Ability to translate technical concepts into business value Experience with cost optimization and ROI analysis in cloud environments Project/account management skills with the ability to manage multiple customers simultaneously Analytical problem-solving and performance monitoring skills AWS Certifications (Solutions Architect, Cloud Practitioner, or equivalent)

Good-to-Have Skills

Experience with specialized AWS services (AI/ML, serverless, DevOps) Hands-on cloud migration experience Data analysis and visualization skills (QuickSight, Tableau, Excel) Industry-specific cloud expertise (finance, healthcare, e-commerce, etc.) Change management and internal training experience Project management certifications (PMP, Agile, Scrum)

Alternative Skills (Optional)

Knowledge of Azure, Google Cloud, or multi-cloud environments Technical consulting or pre-sales experience IT service management (ITIL) knowledge Basic scripting (Python, Bash, PowerShell) Familiarity with customer success platforms (Salesforce, Gainsight, HubSpot) Business analysis and KPI tracking skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) 3-7 years of experience in cloud computing, customer success, or technical account management AWS certifications are highly preferred

Why Join Us

Work with cutting-edge cloud technologies and enterprise clients Opportunity to shape cloud adoption strategies and drive measurable business outcomes Collaborative and innovative team environment

Department:

Sales

Designation:

Manager