Job Description

We are seeking an experienced and customer-focused Customer Success Manager to lead our customer service team in the solar energy sector. The ideal candidate will ensure our customers have a seamless experience from installation to long-term service, helping build trust and loyalty in our renewable energy solutions.
Key Responsibilities:

• Lead and manage the customer service team, ensuring prompt and professional support.
• Enhance the customer journey by providing guidance and resolving escalations.
• Monitor customer satisfaction, retention, and service quality metrics.
• Collaborate with operations, sales, and technical teams to address customer concerns.
• Develop strategies to improve customer engagement and long-term relationships.
• Educate customers on solar solutions, processes, and post-installation support.

Requirements
Requirements:

• Prior experience in Customer Success / Customer Service / Account Management.
• Experience in the solar or renewable energy industry is highly preferred.
• Strong leadership, communication, and problem-solving skills.
• Customer-first mindset with ability to manage escalations.
• Comfortable working 12 PM - 9 PM Pacific, 6 days a week.

Benefits
Opportunity to lead customer success in a growing solar company.
Growth-oriented and supportive work environment.
Chance to contribute to a sustainable future through renewable energy.

Skills Required