Job Description

About the Company

Keka

has been a silent revolution in the making since our launch six years ago. Our steadfast focus on building an employee-centric HR platform has been well received by more than

8,500 businesses across India and the world

. Today, we are

India's #1 HR & Payroll platform

in our segment -- all achieved with

zero advertising spend

and powered purely by

customer love

.
Keka is an organization built by its people. The passion and extreme ownership our employees bring to the table are contagious. We don't hide our shortcomings or fear failure; instead, we learn, adapt, and innovate. Our open culture empowers every individual to think creatively and contribute beyond departmental boundaries.

In

November 2022

, Keka secured

India's largest Series A SaaS funding

-- a

$57 million

investment from

WestBridge Capital

-- marking a new chapter of growth and innovation.

About the Role

We're looking for enthusiastic and customer-focused interns to join our

Customer Success team

as

Customer Success Interns

. This internship offers hands-on experience in understanding customer needs, resolving product issues, and driving adoption of

Keka's HR and Payroll platform

.
You'll be part of a dedicated team that ensures our customers get the best out of Keka. If you're passionate about technology, love solving problems, and want to kickstart your career in

Customer Success

, this role is for you!

Key Responsibilities

Assist customers with product-related queries via email, chat, or phone.
Troubleshoot and document product issues under the guidance of senior consultants.
Collaborate with internal teams such as Product and Engineering to ensure faster issue resolution.
Contribute to the creation of FAQs, help articles, and knowledge base content.
Participate in product demos and training sessions for customers.
Identify recurring customer challenges and share insights to improve processes.

What We're Looking For

Strong communication and problem-solving skills. Passion for technology and eagerness to learn SaaS products. Ability to multitask and work effectively in a fast-paced environment. Flexibility to work in rotational shifts (with consistent timings once assigned). Currently pursuing or recently completed a degree in Engineering, Business, or related fields.

Requirements

Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users. Strong problem-solving and analytical abilities, with a keen attention to detail. Self-motivated and able to work independently, while collaborating effectively with cross-functional teams. Comfortable working in a fast-paced, dynamic environment with shifting priorities. Familiarity with tools such as ticketing systems, remote access tools, and knowledge base platforms (preferred).

Why Join Us

Gain hands-on experience in a

high-growth SaaS environment

. Learn directly from

experienced Customer Success professionals

. Opportunity for

full-time conversion

based on performance. * Work in a

culture that values curiosity, ownership, and collaboration

.