Job Description

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As a Customer Success Intern, you will work closely with our Customer Success team to enhance customer satisfaction and build long-term relationships with our clients. The ideal candidate has exceptional written and verbal communication skills, a knack for problem-solving, and an understanding of customer relationship management (CRM) systems, SaaS and the real estate industry. You will manage interactions across various channels (email, chat, and calls) and ensure that client issues are resolved promptly and professionally.

Key Responsibilities:

- Serve as the first point of contact for customers, managing communication via email, chat, and phone calls.
- Provide clear, concise, and timely updates to clients, ensuring they are informed and comfortable with the status of their issues or requests.
- Proactively engage with clients to anticipate their needs and provide support that meets or exceeds their expectations.
- Assist with onboarding new clients, guiding them through product features, and ensuring a smooth transition into our platform.- Troubleshoot and diagnose client issues, aiming to resolve root-level concerns quickly and effectively.
- Monitor customer feedback and identify opportunities to suggest improvements or upgrades based on client needs and preferences.
- Collaborate with various departments, including sales, product, and technical support, to resolve issues and ensure a positive client experience.
- Collaborate with the Customer Success team to identify customer pain points and improve internal processes to enhance customer satisfaction.
- contribute and document standard procedures and best practices for responding to client inquiries.
- Assist in creating training materials and resources to educate clients about our products and services.

Key Skills and Qualifications
- Strong Communication Skills: Exceptional written and verbal communication skills; adept at articulating complex information in an easy-to-understand way.
- Presentation Skills: Able and comfortable to share screens or take physical training to train end users.
- Problem Solving and Troubleshooting: Strong analytical skills and ability to troubleshoot issues at a foundational level, identifying both immediate and underlying causes.
- CRM Knowledge: Basic understanding of SaaS based CRM platforms, with experience or willingness to learn how to effectively manage customer information and interactions.
- Real Estate Knowledge: Awareness of real estate concepts and trends is a plus; ability to quickly learn industry-specific terminology.- Ability to understand basic programming language queries and able to tweak them when required.
- Ability to understand SaaS and B2B processes in a product based environment.
- Organization and Time Management: Excellent organizational skills, with an ability to prioritize tasks and manage multiple client interactions simultaneously.
- Client-Centric Mindset: A positive, empathetic attitude with a genuine interest in helping clients succeed.
- Flexible to travel to client locations when required.

Preferred Qualifications
- Prior experience in a customer support or client-facing role, especially in real estate or CRM-related fields.
- Understanding of key client metrics, customer satisfaction, and churn management.- Basic understanding of Excel, SQL and technologies used to manage the IT environment.
- Familiarity with helpdesk software and tools for tracking client inquiries and resolutions.
- Familiarity with SaaS, CRM using SaaS technology, B2B in SaaS in a product based company.

What You'll Gain
- Hands-on experience in customer success, CRM systems, and the understanding of SaaS platforms in a B2B environment.
- Development of critical client management and communication skills.
- Experience working in a fast-paced, collaborative environment with room for professional growth.

Apply now if you are eager to learn, proactive, and excited to make a difference in our clients' experience!

Job Types: Full-time, Fresher

Benefits:

Health insurance Paid time off Provident Fund
Schedule:

Day shift Monday to Friday
Education:

Bachelor's (Preferred)
Work Location: In person