Our client is looking for a proactive and empathetic
Customer Success Intern
to support creators on the TagMango platform. In this role, you will be the first point of contact for creators, resolving their queries, managing support tickets, maintaining documentation, and collaborating with internal teams to ensure a seamless creator experience. This is a remote, hands-on internship requiring high ownership, clear communication, and strong organizational skills.
Work Timings:
10:00 AM - 7:00 PM (IST)
2. Key Responsibilities
Handle creator support queries via WhatsApp with professionalism and empathy
Clearly understand issues and provide accurate, timely resolutions
Use predefined reply templates and improvise when required
Maintain a consistent, friendly, and helpful communication tone
Create and manage Jira support tickets with complete and accurate details
Correctly tag tickets (priority, issue type, product area)
Follow up with internal teams to ensure timely resolution
Proactively update creators once issues are resolved
Assist the Customer Success team with daily operational tasks
Update internal documentation, SOPs, and creator-facing guides
Share daily productivity reports including:
Queries handled
Tickets created
Pending and escalated issues
Maintain and update Google Sheets for:
Query logs
Ticket statuses
Creator escalations
Repetitive issues and bug patterns
Collaborate closely with Product, Tech, and Support teams
Highlight urgent escalations immediately
Share insights on recurring issues and blockers to improve the creator experience
3. Required Skills
Excellent written English (grammar, clarity, structure)
Strong verbal communication skills (clear, calm, and confident)
High empathy and patience when handling user concerns
Strong problem-solving and logical thinking abilities
High attention to detail in documentation and reporting
Strong organizational and multitasking skills
Technical & Tool Knowledge:
Google Sheets
WhatsApp Web
Jira
Slack
Basic understanding of SaaS platforms
4. Nice-to-Have / Bonus Skills
Prior exposure to customer support or customer success roles
Experience working with creators, communities, or digital platforms
Familiarity with support workflows and ticketing systems
5. Who You Are
A reliable and responsible individual with high ownership
Comfortable handling multiple chats, tickets, and tasks simultaneously
Calm under pressure and solution-oriented
Willing to learn, adapt, and collaborate across teams
Detail-driven and process-focused
6. Education
Currently pursuing or recently completed a Bachelor's degree in any discipline
Open to students and fresh graduates with strong communication skills
7. Why Join
Gain hands-on experience in Customer Success within a fast-growing SaaS ecosystem
Work directly with creators and cross-functional teams
Develop real-world skills in communication, operations, and SaaS support
Remote work with structured processes and ownership-driven learning
8. About YMinds.AI
YMinds.AI is a premier talent solutions company specializing in sourcing and delivering elite developers with expertise in cutting-edge technologies. We help global enterprises and fast-growing startups accelerate their product development by connecting them with engineers who excel in building intelligent, scalable, and future-ready systems. Our clients are at the forefront of innovation, and we enable their success by providing exceptional talent that drives technological advancement.
9. Keywords
Customer Success Intern, Customer Support, WhatsApp Support, Jira Tickets, SaaS Support, Creator Support, Remote Internship, Documentation, Google Sheets, Operations Support