Job Description

About Us

We are a Y Combinator backed company (YC W21) and have closed our pre-series A round. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

In 2025, Businessonbot has grown 20% MoM, March'25, MRR and inched towards profitability in Q1 of FY 2025. We target a massive wave of D2C businesses in India. In the year 2025, we are the market leader in our domain. There's never been a more exciting time to be in BusinessOnBot.

We are on a mission to help a million+ consumer brands with automated sales and user acquisition via omni channels (WhatsApp/Instagram/Email and SMS)

Position Overview:

We are looking for a Customer Success Intern who will play a key role in ensuring our clients achieve their business goals using BusinessOnBot's solutions. You will act as a trusted product advisor, helping clients understand, adopt, and get the most out of our platform. This internship offers hands-on experience in client relationship management, product analytics, and customer engagement -- ideal for someone with strong communication skills, curiosity about SaaS products, enjoy talking to clients, and a drive to learn in a fast-paced environment.

Key Responsibilities:

Act as a product advisor to clients, helping them achieve their business goals and success metrics. Manage client relationships and set clear expectations to ensure satisfaction and trust. Be goal-oriented and data-driven--track key success metrics like CSAT, NPS, adoption, and usage. Analyze customer data to identify insights and improve the end-user experience. Gather and convey product feedback and feature suggestions to the technical teams to help shape the product roadmap. Educate clients on BusinessOnBot's Dashboard, reporting structures, and relevant platform features.

Skills and Qualifications:

Someone willing to work in the office for 6 months of duration Excellent communication skills, both written and verbal. High attention to detail and accuracy in documentation. A customer-oriented mindset with a focus on providing solutions. Strong product thinking and curiosity about how tech products create impact. Proven ability to negotiate and engage effectively with clients. Demonstrates empathy and a deep understanding of customer perspectives. Analytical mindset with the ability to interpret data and collaborate with multiple stakeholders.

Benefits:

Paid Internship (Based on performance variable pay is applicable) Internship Completion Certificate Access to standard company benefits. Opportunities for career growth and skill development.
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, they will also be paid a performance-linked incentive (? 15000 fixed + ? 10000 variable)

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person