GreedyGame is a leading ad-tech company helping mobile app developers and publishers monetize through innovative, user-first advertising products. With over 1,500 apps onboarded, we are redefining mobile monetization with native, rewarded, and gamified ad formats.
Read more about us:
Pubscale
&
Offerwall
Role Overview
As a Customer Success Executive, you'll act as the first line of support. You'll ensure a smooth onboarding experience, assist with basic technical queries, and support day-to-day client operations especially managing inbound queries and performance metrics.
This is an entry-level role ideal for someone with strong communication skills, an interest in ad-tech or mobile apps, and a desire to learn and grow within a fast-paced team.
Customer Onboarding & Support
+ Manage inbound customer tickets via email and chat, ensuring timely resolution.
+ Conduct offer audits to validate accuracy and performance.
Compliance & Quality Assurance
+ Review client campaigns and integrations for policy adherence, fraud checks, and ad-quality guidelines.
+ Proactively flag compliance risks and collaborate with internal teams to mitigate issues.
+ Document and maintain checklists for compliance and quality validation.
Performance Monitoring & Insights
+ Track client KPIs, analyze campaign/ad performance, and share actionable recommendations.
+ Partner with cross-functional teams (Tech, Sales, Product) to resolve escalations.
+ Maintain and update internal knowledge bases, FAQs, and customer education materials.
What We're Looking For
Experience: 1 years in client support, customer success, or onboarding in SaaS, ad-tech, or mobile app ecosystem.
Compliance Awareness
: Familiarity with advertising standards, data privacy (GDPR/CCPA basics), and app store ad policies.
Technical Skills
: Ability to test integrations, replicate issues, and ensure accuracy in implementation.
Tools:
Exposure to CRM systems (Zoho CRM preferred)
, ticketing tools, and bug-tracking platforms.
Soft Skills: Strong written/verbal communication, analytical mindset, and client empathy.
Workplace Type
Hybrid
Employment Type
Internship
Experience Level
Entry-Level
Monthly Compensation
INR 15,000 - 20,000
Work Experience (years)
0 - 1 years
Skills
Compliance
App
Customer
Communication
Crm
Onboarding
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