Job Description

About the Company
Keka has been a silent revolution in the making since our launch six years ago. Our steadfast focus on building an employee-centric HR platform has been well received by more than 8,500 businesses across India and the world. Today, we are India's #1 HR & Payroll platform in our segment - all achieved with zero advertising spend and powered purely by customer love.
Keka is an organization built by its people. The passion and extreme ownership our employees bring to the table are contagious. We don't hide our shortcomings or fear failure; instead, we learn, adapt, and innovate. Our open culture empowers every individual to think creatively and contribute beyond departmental boundaries.
In November 2022, Keka secured India's largest Series A SaaS funding - a $57 million investment from WestBridge Capital - marking a new chapter of growth and innovation.
About the Role
We're looking for enthusiastic and customer-focused interns to join our Customer Success team as Customer Success Interns. This internship offers hands-on experience in understanding customer needs, resolving product issues, and driving adoption of Keka's HR and Payroll platform.
You'll be part of a dedicated team that ensures our customers get the best out of Keka. If you're passionate about technology, love solving problems, and want to kickstart your career in Customer Success, this role is for you!
Key Responsibilities
Assist customers with product-related queries via email, chat, or phone.
Troubleshoot and document product issues under the guidance of senior consultants.
Collaborate with internal teams such as Product and Engineering to ensure faster issue resolution.
Contribute to the creation of FAQs, help articles, and knowledge base content.
Participate in product demos and training sessions for customers.
Identify recurring customer challenges and share insights to improve processes.
What We're Looking For

• Strong communication and problem-solving skills.
• Passion for technology and eagerness to learn SaaS products.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work in rotational shifts (with consistent timings once assigned).
• Currently pursuing or recently completed a degree in Engineering, Business, or related fields.

Requirements

• Excellent interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Self-motivated and able to work independently, while collaborating effectively with cross-functional teams.
• Comfortable working in a fast-paced, dynamic environment with shifting priorities.
• Familiarity with tools such as ticketing systems, remote access tools, and knowledge base platforms (preferred).

Why Join Us

• Gain hands-on experience in a high-growth SaaS environment.
• Learn directly from experienced Customer Success professionals.
• Opportunity for full-time conversion based on performance.
• Work in a culture that values curiosity, ownership, and collaboration.

Skills Required