Job Description

Company Description

Wizikey is a cloud-based marketing and Communications software that uses AI technology to monitor news, provide media insights, and automate reporting. It helps companies track their news presence, gather competitive intelligence, and connect with relevant reporters. With Wizikey, businesses can measure their PR efforts, optimize strategies, and drive better outcomes. Trusted by over 100+ businesses, including Reliance, Infosys, MapmyIndia, Blusmart, Physics Wallah and WebEngage, Wizikey enhances brand visibility globally.

About the Role

Wizikey is looking for a dynamic and enthusiastic

Customer Success Intern

to support our CSM (Customer Success Management) team. This is a client-facing role that requires strong communication skills and a proactive attitude. You'll work closely with our CSMs to ensure top-notch customer experience and relationship management.

Key Responsibilities

Support the Customer Success team in managing client accounts Assist in onboarding, training, and engagement initiatives for customers Coordinate with internal teams to ensure client requirements are met Track client interactions and maintain updated documentation Help resolve customer queries and ensure high client satisfaction Prepare reports and presentations for customer reviews

Qualifications

Currently pursuing or recently completed a Bachelor's degree (preferably 2025 pass-out)

Excellent verbal and written communication skills

Strong interpersonal skills and a client-first mindset Based in Gurgaon or willing to relocate (Onsite role) Quick learner with attention to detail and ability to multitask

Additional Information

"Wizikey encourages and celebrates entrepreneurial culture. When you set out to create a new industry, you need to build a team of immensely talented folks from Technology and Communications and give them the freedom to experiment, learn and keep building. And with every addition of talent, this gets new fuel and the magic happens. And that is why we call ourselves Wizards"