Job Description

Job Title: Customer Success Intern

Location: Delhi, Okhla

Duration: 6 months internship (with potential to convert to full-time)

Eligibility: Students in the final year or recent graduates

About Acadally

Acadally is a fast-growing EdTech platform committed to transforming how students engage with learning. Our mission is to build intuitive, impactful, and scalable digital education solutions. We're looking for a Customer Success Intern to join our team and ensure our users have the best possible experience on our platform.

What You'll Do

Assist the Customer Success team in onboarding new users (students, educators, and institutions)

Respond to user queries via email, chat, or phone, ensuring timely resolution

Gather feedback from customers and share actionable insights with the product team

Maintain and update customer records in CRM tools

Help create guides, FAQs, and support documentation to improve the user experience

Track and report common customer issues to improve product and service quality

Support in organizing webinars, training sessions, and engagement activities

What We're Looking For

Currently pursuing or recently completed a Bachelor's degree (any discipline)

Strong communication skills (English and Hindi preferred)

Empathy and problem-solving mindset with a customer-first attitude

Basic knowledge of Excel/Google Sheets

Ability to work in a fast-paced environment and manage multiple tasks

Previous internship experience in customer service or EdTech is a plus

What You'll Gain

Hands-on experience in a fast-growing EdTech startup

Exposure to customer success strategies and tools

Opportunity to work closely with product, marketing, and operations teams

Certificate of completion & Letter of Recommendation (LOR)

Potential full-time role offer based on performance

Job Type: Internship
Contract length: 6 months

Pay: ?15,000.00 - ?20,000.00 per month

Work Location: In person