Job Description

We are seeking a

proactive and client-focused professional

to join our team as a

Customer Success & Implementation Associate

. This role offers a unique blend of

customer support, onsite client engagement, cross-functional coordination with engineering

, and the opportunity to

grow into project implementation and delivery

.

Key Responsibilities

Respond promptly and professionally to customer emails and support queries. Handle inbound support calls and assist in troubleshooting issues. Conduct onsite visits to gather requirements and understand change requests. Deliver product training to users, both in-person and via remote sessions. Collaborate with the engineering team to ensure timely implementation of fixes and enhancements. Track tickets, change requests, and project tasks using

Zoho Projects

and

Zoho Desk

. Maintain internal documentation, meeting notes, and status updates. Communicate effectively in

English and Hindi

with both domestic and international clients. Gradually take ownership of customer onboarding and full implementation projects.

What We're Looking For

1-2 years

of experience in a customer-facing role (support, implementation, onboarding, etc.). Strong written and verbal communication skills in

English and Hindi

. Organized, detail-oriented, and comfortable working with engineering teams. Willingness to travel for client meetings (locally and across India). Familiarity with any task/project management tool (

Zoho Projects

preferred).

Nice to Have

Basic understanding of

Linux systems

(commands, logs, troubleshooting). Experience working with

enterprise software or SaaS platforms

.

Why EisenVault

Work with a growing enterprise software company with global clients. Collaborate directly with founders and engineers -- your work will have a visible impact. Career path leading to project management or product roles. Supportive team environment with professional growth opportunities.
Job Type: Full-time

Pay: ?360,000.00 - ?480,000.00 per year

Benefits:

Paid time off Provident Fund
Experience:

Technical support: 1 year (Required) Customer Facing : 1 year (Required)
Work Location: In person