Job Description

About LCX:

LCX.com is a secure and compliant platform for buying, selling, transferring, and storing digital currency. The LCX Exchange is a regulated trading venue offering a range of digital currencies. LCX is a Fintech company that focuses on tokenization of assets, utility and security token offerings, and advanced trading tools. In 2020 LCX has gained regulatory approval of 8 blockchain-related registrations by the Financial Market Authority. LCX was founded in 2018 with headquarters in Vaduz (Liechtenstein) and branches in Crypto-Valley Zug (Switzerland) and New Delhi (India).

Responsibilities:

Being able to provide product support and training to help create more product value for customers Able to provide proactive problem resolutions Develop healthy customer relationships Evaluate and analyse customer need Handle support tickets and provide online chat inquiries and email replies to services to customers. Handle customer inquiries, complaints, advice, and suggestions via email and chat tools. Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. Handle customer requests, any special cases, or ad hoc tasks.

Requirements:

Proactive Approach Needs someone with a blockchain and crypto background. Should be comfortable with rotational shifts. Excellent customer service and communication skills. Must have knowledge of HubSpot Native or fluent written English is required. Ability to work in both a team environment and autonomously Demonstrate a high degree of honesty, integrity, and confidentiality with a strong sense of responsibility and teamwork spirit. Have a background and proven experience in providing support to customers in the crypto field Strong passion to provide support to customers. Passionate about cryptocurrencies and fintech. Be smart, able to resolve inquiries in a professional way Have good contacts in the crypto industry

Location: Gurgaon