Job Description

Position:

Customer Success Executive (CSE) - Voice & Blended Processes

Location:

Mohali, India

Work Hours:

7:00 AM - 3:00 PM (Day Shift)

About the Role

We are looking for

dynamic, confident, and fluent communicators

to join our team as

Customer Success Executives (CSE)

for

blended and voice processes

. This is an excellent opportunity for professionals who have previously worked on

Philippines processes

and bring expertise in handling

international clients

.

The role demands

excellent English communication skills

, adaptability, and the ability to deliver

exceptional customer experiences

. If you can speak/understand

Filipino

, that will be a major plus!

Key Responsibilities

Handle

customer queries

across voice and blended processes with professionalism and empathy. Engage with clients from the Philippines process, ensuring cultural sensitivity and communication clarity. Provide

first-level support

for client issues and escalate complex concerns where necessary. Maintain high levels of

accuracy, productivity, and customer satisfaction

. Collaborate with internal teams to ensure smooth operations. Manage daily shift responsibilities (7 AM - 3 PM) with punctuality and commitment.
Required Skills & Qualifications

Excellent English communication skills

(spoken and written). Prior experience in

blended & voice processes

(international BPO/Philippines process preferred). Strong interpersonal skills and ability to

handle pressure with a calm approach

. Knowledge of/ability to communicate in

Filipino

(preferred, not mandatory). Minimum qualification: Graduate/Undergraduate with relevant experience. Ability to work independently and in a team-oriented environment.
What We Offer

Competitive salary package with performance incentives. Day shift (7 AM - 3 PM) for better work-life balance. Exposure to

international processes and clients

. Growth opportunities in a fast-growing organization. A collaborative and supportive work environment.
Share your Cv (Navdhasharma@zouma.ai)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹45,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer

+91 9780909133