Job Description

:

Job Title:

Customer Success Executive

About the Role

DialDesk is growing fast, and we are looking for a

Customer Success Executive

who will own client outcomes, ensure visible value delivery, and prevent surprise churn at renewal time.This role is

not sales

and

not operations

. Your core job is to make sure clients feel, see, and acknowledge the value DialDesk delivers -- consistently.

Key Responsibilities:

1. Client Value Ownership

-Be the primary point of contact for assigned clients
-Ensure clients clearly understand:
-What they are getting from DialDesk
-How it impacts their business
-Share

weekly value updates

via WhatsApp
-Share

monthly performance summaries

via email

2. Client Health Monitoring

-Track usage, responsiveness, and engagement
-Maintain a

Client Health Score

(Green / Amber / Red)
-Identify early signs of dissatisfaction or risk
-Escalate issues proactively (before renewal stage)

3. Review & Renewal Readiness

-Conduct structured review calls (every 30-45 days)
-Prepare clients

30 days before renewal

with:
-Value recap
-Performance summary
-Next-period action plan
-Ensure zero "surprise churn"

4. Internal Coordination

-Work closely with Operations to resolve client issues
-Flag gaps between promised vs delivered outcomes
-Act as the

voice of the customer

internally

What You Will NOT Do

? No cold calling
? No sales closures
? No firefighting ops tasks
? No overpromising to clients

Ideal Candidate Profile

-1-2 years experience in:
-Customer Success
-Client Servicing
-SaaS / Agency / B2B Services
-Strong communication skills (calls + WhatsApp + email)
-Comfortable with numbers, reports, and basic Excel / Sheets
-Calm, structured, and client-first mindset
-Ability to say

"there is an issue"

instead of hiding it

Compensation

-CTC:

?3.5 - 5 LPA (fixed)

-Performance bonus linked to:
-Client retention
-Health score improvement

Why Join DialDesk

-Direct ownership of client outcomes
-High visibility with leadership
-Opportunity to grow into a

Customer Success Manager

role
-Real impact on revenue and retention

Job Type: Full-time

Pay: From ?350,000.00 per year

Work Location: In person