Job Description

Key Responsibilities

? Make outbound calls to potential customers regarding personal loans and overdraft

products.

? Explain product features, eligibility, interest rates, and documentation requirements

clearly.

? Handle inbound queries and provide prompt and accurate solutions.

? Follow up with leads to ensure smooth application processing.

? Maintain daily call logs, customer records, and follow-up schedules.

? Ensure high levels of customer satisfaction through professional communication.

? Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.

? Meet daily/weekly calling targets and contribute to team performance goals.

? Requirements

? Minimum 6 months-2 years of experience in telecalling or customer service (preferably

in finance/loans).

? Excellent communication and convincing skills.

? Basic understanding of personal loans/overdraft products is an advantage.

? Ability to handle customer queries patiently and professionally.

? Strong follow-up and documentation skills.

? Comfortable working in a fast-paced, target-driven environment.

Job Type: Full-time

Pay: ₹100,000.00 - ₹250,000.00 per year

Work Location: In person