we are building a crowdfunding platform that helps individuals and communities raise funds for meaningful causes -- from medical emergencies and educational needs to disaster relief and social welfare. Our mission is to connect fundraisers with compassionate donors who want to make a real difference.
Role Overview:
We're looking for a
Customer Success Executive
who will act as the bridge between our donors and campaigns. After a campaign goes live, you will be responsible for maintaining communication with donors, addressing their queries, sharing updates, and ensuring a transparent and positive experience throughout their journey with SocialAngel.
Key Responsibilities:
Communicate with donors via calls, emails, or messages to provide updates on their donations and the associated campaigns.
Address donor queries and concerns promptly and professionally.
Build strong relationships with donors to enhance trust and long-term engagement.
Coordinate with the internal sales and campaign teams to ensure smooth information flow.
Maintain accurate records of donor interactions and feedback.
Assist in improving donor satisfaction and retention metrics.
Contribute ideas to improve the donor experience on our platform.
Required Skills & Qualifications:
6 months to 2 years
of experience in
Customer Success, Customer Support, Relationship, Management, or Donor Relations.
Excellent verbal and written communication skills (English/Hindi ).
Empathetic and patient approach while handling calls.
Ability to multitask and manage multiple donor accounts.
Strong listening and problem-solving skills.
Prior experience in crowdfunding, NGOs, or fundraising platforms will be an added advantage.
What We Offer:
Opportunity to work with a purpose-driven organization creating real social impact.
Supportive and collaborative work environment.
Learning and growth opportunities in the social impact and fundraising domain.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Provident Fund
Application Question(s):
How many years of experience do you have in Customer Success, Customer Support, Relationship Management?
Have you had experience handling calls with customers, or stakeholders regarding sensitive issues?
Have you previously worked in any of the following sectors? (Select all that apply)
EdTech
FinTech / BFSI
HealthTech
NGO / Social Impact / Crowdfunding
SaaS / B2C customer support
Work Location: In person
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