Job Description

Role: Customer Success Executive

Location: Nagole, Hyderabad

Timings: UK Shifts (2pm - 10pm) - No cab facility

CTC: Upto 3.6LPA

We are seeking a motivated and customer-oriented Customer Success Executive with 0-2+ years of experience to join our team. The ideal candidate will have excellent communication skills and a strong passion for delivering exceptional customer experiences. This role focuses on building long-term customer relationships, ensuring smooth onboarding, and acting as a trusted point of contact throughout the customer lifecycle.

Key Responsibilities

Onboard new customers and guide them through product/service setup and usage Act as the primary point of contact for customer queries, concerns, and support requests Maintain regular communication with customers via calls, emails, and meetings Understand customer needs and ensure timely resolution of issues by coordinating with internal teams Track customer interactions, feedback, and success metrics Proactively identify opportunities to improve customer satisfaction and retention Educate customers on product features, updates, and best practices Prepare and maintain customer reports and documentation

Required Skills & Qualifications

0-2+ years of experience in Customer Success, Customer Support, or a similar role Excellent verbal and written communication skills Strong interpersonal and relationship-building abilities Problem-solving mindset with attention to detail Basic knowledge of CRM tools and MS Office/Google Workspace Ability to manage multiple customers and tasks effectively

Preferred Skills

Experience in SaaS or service-based industries Familiarity with customer success tools and processes

What We Offer

Learning and growth opportunities Supportive and collaborative work environment Competitive salary and performance-based incentives
Job Types: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹360,000.00 per year

Benefits:

Flexible schedule Provident Fund
Work Location: In person