Job Description

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Role Overview

As a customer success executive, you shall be accountable for customer success and retention. You will be the critical bridge between our users and their health transformation journey. You will play a pivotal role in driving user engagement, retention, and success by providing personalized support, motivation, and strategic guidance to help individuals achieve their fitness and heart health goals.

Key Responsibilities

User Onboarding and Engagement

Deliver an exceptional first impression by providing comprehensive and empathetic onboarding for new users Guide users through our app, ensuring a smooth and intuitive initial experience Proactively reach out to users with personalized support, encouragement, and accountability strategies Identify and address potential barriers or challenges users may encounter in their fitness journey
Data-Driven User Support

Analyze user data to uncover meaningful insights, trends, and personalized improvement opportunities Develop and implement targeted strategies to enhance user engagement and goal achievement Analyze user data to track user progress and success metrics Collaborate with expert coaches to provide holistic, context-aware support
Customer Success

Ensure each user experiences a positive, supportive, and transformative journey with Netrin Build strong, trust-based relationships that motivate users to maintain consistent health practices Respond promptly and effectively to user inquiries, concerns, and feedback
Product Development Collaboration

Serve as a critical feedback conduit between users and our product development team Gather and synthesize user insights to contribute to feature enhancements and new product innovations Provide actionable recommendations based on user experience and data analysis

Required Qualifications

Any Bachelor's degree with a genuine passion for health, wellness, and heart-first lifestyle Minimum 1-2 years of experience in customer relationship management, preferably in health tech or fitness coaching experience Exceptional communication and interpersonal skills Proven ability to build rapport and establish trust with diverse user groups Strong organizational and time management capabilities Advanced empathy and active listening skills Good with basic data analysis

Preferred Qualifications

Experience in a fast-paced, technology-driven startup environment Certifications in exercise physiology, fitness, nutrition, or health coaching Knowledge of heart health principles and holistic wellness strategies Basic experience with data analysis tools like Microsoft Excel, Metabase Personal commitment to sustainable health and fitness practices

Benefits

Competitive salary commensurate with experience and performance bonuses Professional development and continuous learning opportunities Flexible work environment Enhance your health and fitness journey with our expert coaches Opportunity to make a meaningful impact on individuals' health journeys

Our Ideal Candidate

We are seeking a results-oriented, empathetic professional who combines technological savvy with genuine care for human health. If you are passionate about empowering individuals, leveraging data for personalized insights, and contributing to a revolutionary approach to fitness and wellness, we want to hear from you.

Job Type: Full-time

Pay: ?25,000.00 - ?50,000.00 per month

Benefits:

Work from home
Supplemental Pay:

Performance bonus
Application Question(s):

Do you have a fitness routine or passionate about health and wellness?
Experience:

Customer relationship management: 1 year (Required)
Work Location: Remote

Application Deadline: 25/04/2025