Job Description

We are looking for a proactive

Customer Success Executive

to manage and grow customer accounts by handling renewals, upselling, and ensuring long-term client satisfaction. The role focuses on

domain, hosting, and advertising service renewals

and cross-selling digital services such as

web development, digital marketing, lead generation, mobile applications, customized software development, and design services

.

Key Responsibilities

Renewals & Account Management

Manage timely renewals for

domains, hosting, SSL, and advertising services

. Track renewal dates, send reminders, and follow up with customers to ensure on-time payments. Retain existing customers by understanding their business needs and proposing suitable service upgrades. Prepare renewal proposals, quotations, and invoices.

Customer Success & Relationship Management

Act as the primary point of contact for existing customers. Build strong, long-term relationships to improve retention and customer lifetime value. Proactively address customer concerns and coordinate with internal teams for resolution. Conduct regular check-ins to ensure service satisfaction and identify growth opportunities.

Upselling & Cross-Selling

Promote value-added services including: Web Development, Digital Marketing & Lead Generation, Mobile Application Development, Customized Software Development, Designing Services Identify opportunities for service expansion based on customer usage and business goals. Meet or exceed monthly/quarterly renewal and revenue targets.

Coordination & Reporting

Coordinate with technical, support, and delivery teams for smooth service continuity. Maintain accurate customer data, renewal status, and communication logs in CRM. Generate renewal forecasts, retention reports, and performance metrics.

Required Skills & Qualifications

Bachelor's degree in Business, Marketing, IT, or a related field. Experience in

customer success, account management, renewals, or sales support

. Strong understanding of

domains, hosting, digital services, and online advertising

. Excellent communication, negotiation, and interpersonal skills. Ability to manage multiple accounts and deadlines effectively. Working knowledge of CRM tools and MS Office.

Preferred Skills

Experience in IT services, digital marketing agencies, or SaaS companies. Familiarity with Google Ads, social media advertising, or hosting platforms. Ability to explain technical concepts in simple terms to customers.

Key Performance Indicators (KPIs)

Renewal rate and churn reduction Revenue growth from renewals and upsells Customer satisfaction and retention Timely renewal closure

Why Join Us?

Opportunity to work with a wide range of digital and technology services. Client-facing role with growth and learning opportunities. Career advancement.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Ability to commute/relocate:

Saravanampatti, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What's your expected salary? Do you own a laptop?
Education:

Bachelor's (Preferred)
Experience:

IT Sales: 1 year (Required)
Work Location: In person