Job Description

A Customer Success Executive (CSE) is responsible for ensuring customer satisfaction, smooth onboarding, and ongoing support to drive product adoption, retention, and business growth. They act as the primary point of contact for customers, building strong relationships by understanding customer needs, resolving issues, and advocating for customers within the company. CSEs focus on maximizing customer lifetime value by encouraging renewals, upselling, and cross-selling while reducing churn.

Key Responsibilities

Onboard and train new customers to ensure successful product adoption. Provide continuous support and resolve customer issues promptly. Build and maintain strong customer relationships, acting as their advocate. Monitor customer usage and engagement, identifying opportunities for upselling or cross-selling. Collaborate internally with sales, product, and support teams to enhance customer experience. Collect and communicate customer feedback to drive product improvements. Conduct regular check-ins and business reviews to monitor customer health and satisfaction. Drive customer retention and reduce churn through proactive engagement.
Job Types: Full-time, Permanent, Fresher

Pay: ₹12,199.68 - ₹41,587.44 per month

Benefits:

Health insurance Provident Fund
Work Location: In person