Job Description

Efficiently manage incoming patient calls with a professional demeanor, ensuring timely and helpful responses to all inquiries. Pay close attention to patients' concerns, responding with accurate, thoughtful information and viable solutions to their healthcare queries. Navigate Electronic Medical Records to access and analyze patient data, facilitating the scheduling of medical appointments with appropriate doctors. Record all patient interactions diligently in the CRM system for systematic tracking and management of customer service activities. Work in synergy with colleagues to enhance service standards by sharing insights and implementing collective improvements in patient care.
Required Candidate Profile:

Experience Required: 2+ years in International Voice Process Qualification: Any Graduate Shift Timings: 7 PM - 3:30 AM (Night Shift) You have excellent English spoken and written skills. You have attention to detail and perform all tasks with high accuracy. You demonstrate empathy and professionalism in all interactions. You own a computer with 2.4 GHz Processor and 8 GB RAM, professional noise-canceling headphones, and at least 100 Mbps internet connection.
Nice to have:

US/Canada healthcare professional experience Healthcare-related certifications/degrees (India or North America) Knowledge about eye care (Optometry/Ophthalmology)
Job Types: Full-time, Permanent

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

Provident Fund
Work Location: Remote