Join Vedita Ventures as we revolutionize India's print-on-demand industry. We empower entrepreneurs and creators to build profitable brands without the complexities of inventory management, shippinglogistics, or operational overhead.
As our Customer Support Executive, you'll be the bridge between our innovative platform and the merchants who depend on us. This isn't just about answering questions--you'll be solving real business challenges, enabling growth, and directly contributing to our merchants' success stories.
What You'll Do
Champion Our Merchants
Handle inbound calls, emails, and support tickets with a solution-first mindset. Every interaction is an opportunity to strengthen relationships and demonstrate our commitment to merchant success.
Orchestrate Operations
Collaborate with our operations team and shipping partners (Delhivery, Blue Dart, Shiprocket) toprovide accurate, real-time updates on orders, shipments, and delivery status.
Solve Complex Problems
Go beyond surface-level responses. Investigate root causes, propose sustainable solutions, andproactively address recurring issues to improve the overall merchant experience.
Drive Data Excellence
Maintain comprehensive records using Zoho Desk, Zoho CRM, and MyOperator. Your attention todetail ensures our team has the insights needed for continuous improvement.
Identify Growth Opportunities
Recognize high-potential merchants and seamlessly connect them with our Sales team. Your merchantinsights directly fuel our business development efforts.
Elevate Service Standards
Work closely with our Customer Success Team Lead to refine processes, implement best practices,
and consistently exceed merchant expectations.
What We're Looking For
Proven Experience
1-2 years in SaaS or e-commerce customer support with a track record of maintaining highsatisfaction scores and resolving complex issues.
Communication Excellence
Fluent English communication skills with the ability to explain technical concepts clearly. Proficiency inHindi and Tamil is highly valued for our diverse merchant base.
Technical Aptitude
Hands-on experience with CRM and ticketing systems, particularly Zoho Desk and Zoho CRM. Quickto learn new tools and adapt to evolving workflows.
Strategic Problem-Solving
Strong analytical skills with the ability to think critically under pressure. You see challenges as puzzlesto solve, not obstacles to avoid.
Local Presence
Based in Chennai and comfortable with daily commute to our Choolai office. We believe in-personcollaboration drives our best results.
Future-Forward Mindset
Interest in AI tools and automation is a significant plus. We're building tomorrow's customer supportexperience today.
Why Choose Our Organization?
High-Impact Environment
Your work directly influences merchant success and company growth. See immediate results fromyour efforts in a fast-paced startup setting.
Accelerated Learning
Gain cross-functional exposure to customer success, logistics, sales, and operations. Build skills thatopen doors across the tech industry.
AI-Enhanced Operations
Work with cutting-edge AI tools and workflows. Learn how modern startups leverage technology toscale efficiently and deliver exceptional experiences.
Clear Career Progression
Defined pathways to advance into Key Account Management, Sales, or Customer Success leadership
roles based on performance and interests.
Meaningful Mission
Be part of democratizing entrepreneurship in India. Every problem you solve helps a small businessowner achieve their dreams.
Your Toolkit
Zoho Desk
- Ticket management and resolution tracking
Zoho CRM
- Customer relationship management and data insights
MyOperator
- Call management and communication workflows
Shiprocket
- Shipping and logistics coordination
Delivery Partners
- Direct coordination with Delhivery, Blue Dart, and other logistics providers
Ready to Join Our Mission?
If you're passionate about customer success, thrive in dynamic environments, and want to be part ofIndia's print-on-demand revolution, we want to hear from you.