Job Description

Customer Success Executive (Day Shift)

Location:

Indore (Onsite)

Experience:

1-3 Years (Mandatory)

Industry:

IT Services / SaaS / Product Development

About EngineerBabu

EngineerBabu is a

trusted technology partner

with 10+ years of experience delivering world-class digital products for startups, enterprises, and global brands.


We have successfully built platforms for companies like

Wishfin, Dunzo (V1), Open Money, Kulu, TaptapSend

, and many other fintech, lending, healthcare, and eCommerce businesses.


We are known for:


Strong product engineering DNA Proven expertise in

App Development, Web Development, AI/ML, Loan Management Systems

Working with global clients across the US, UK, Australia, Middle East, and India A culture of high accountability, ownership, and long-term client success
If you want to grow fast, learn from experienced founders, and work on global-standard products--EngineerBabu is the right place.

Role Overview: Customer Success Executive

We are looking for a confident and mature

Customer Success Executive (Day Shift)

with a minimum of

1 year of experience

in customer success, pre-sales, inside sales, or client communication.


You will manage

inbound leads

, understand their needs in detail, and coordinate meetings with the internal team when there is a strong fit.

Key Responsibilities

Handle

inbound calls

and inquiries during the day shift Conduct detailed requirement discussions with prospects Qualify and assess the lead based on need, budget, and timeline Present EngineerBabu's capabilities and success stories clearly Schedule meetings with the Sales/BA team for qualified leads Maintain CRM updates and follow-ups Ensure high customer satisfaction and smooth lead handover Act as the first-level guide to help prospects navigate our services

Required Skills

Minimum

1 year

experience in Customer Success / Inside Sales / Client Coordination Excellent spoken and written English Strong communication and listening skills Ability to understand IT services like App/Web development, AI, APIs, etc. Good knowledge of customer handling and call etiquettes Ability to quickly build trust and comfort on calls Familiarity with CRM tools

Work Details

Shift:

Day Shift

Job Type:

Full-time, In-office (Indore HQ) *

Salary:

Competitive, based on experience