SSB Enterprise is a leading e-commerce company selling premium wellness, grooming, and personal care products under brands like
Houzaide: World of Wellness & Care, Pearl Shaving, and EMBROS
. We are dedicated to providing exceptional customer experiences and are looking for a
Customer Care Executive
to join our team.
Key Responsibilities:
Handle Customer Inquiries:
Attend customer calls and respond to queries related to products, warranty, troubleshooting, and general assistance.
Warranty Registration & Claims:
Register customer warranties, process claims, and ensure smooth resolution.
Issue Resolution:
Work closely with internal teams (warehouse, finance, and support staff) to manage refunds, replacements, and product concerns.
Troubleshooting Assistance:
Guide customers through product troubleshooting and provide effective solutions.
Customer Satisfaction:
Maintain a professional and empathetic approach to ensure a positive customer experience.
Requirements:
Strong communication and problem-solving skills. Fluent English communication skill is a must.
Basic knowledge of e-commerce operations (preferred but not mandatory).
Ability to work collaboratively with different departments.
Prior experience in customer service is a plus, but training will be provided.
Why Join Us?
Competitive salary and growth opportunities.
Friendly and supportive work environment.
Hands-on training to ensure success in the role.
Join us and be part of a team that values customer satisfaction and teamwork!
Job Type: Full-time
Pay: ?12,000.00 - ?20,000.00 per month
Education:
Bachelor's (Preferred)
Experience:
Technical support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Required)
Work Location: In person
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