Minimum 2+ years in Sales/Business Development (Digital Marketing preferred)
Salary:
Competitive Base Salary + Performance-based Incentives
We are looking for a proactive, client-focused, and relationship-driven
Customer Success Executive
to join our growing team. In this role, you will be the bridge between our clients and internal teams, ensuring smooth onboarding, high satisfaction, and long-term client retention. You will play a crucial role in maximizing the value clients get from our services--
PR, Digital Marketing, and Influencer Marketing
--through strategic account management, performance tracking, and personalized support.
Key Responsibilities:
Client Onboarding & Relationship Management
Act as the primary point of contact for assigned clients from onboarding to ongoing account management.
Understand client objectives, business needs, and expectations to ensure successful service delivery.
Build and maintain strong, long-term relationships with clients, fostering trust and loyalty.
Performance Monitoring & Optimization
Proactively suggest improvements, optimizations, and new strategies to maximize ROI.
Ensure timely delivery of project milestones by coordinating with PR, Digital Marketing, and Creative teams.
Client Retention & Growth
Identify opportunities for
upselling and cross-selling
additional services based on client needs.
Conduct regular check-ins, business reviews, and satisfaction surveys to maintain high engagement.
Manage and resolve client concerns promptly to ensure smooth collaboration.
Collaboration & Internal Communication
Work closely with internal teams to align client expectations with deliverables.
Share client feedback and market insights to help refine service offerings and improve processes.
Assist in developing client case studies and success stories for marketing purposes.
Reporting & CRM Management
Maintain up-to-date client records, communication logs, and project statuses in CRM tools.
Present retention and satisfaction data to management to guide customer success strategies.
Required Qualifications
Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
2+ years of experience
in Customer Success, Account Management, or Client Servicing--preferably in PR, Digital Marketing, or Influencer Marketing.
Strong understanding of digital marketing channels and campaign execution.
Excellent communication, presentation, and relationship-building skills.
Experience with CRM tools (Zoho, HubSpot) and MS Office.
Ability to manage multiple accounts simultaneously in a fast-paced environment.