Job Description

About Us:

We are a

small, growing startup

that makes innovative products using

NFC and QR Code

technologies. We value clear communication, teamwork, and a proactive mindset to ensure our customers succeed.

What You Will Do:

Customer Support:

Answer customer calls, emails, or chats. Help solve problems quickly and professionally.

Sales Outreach:

Make calls and send emails to potential customers to introduce our products.

Relationship Building:

Maintain strong, ongoing relationships with customers and ensure they have a great experience.

Upselling and Cross-Selling:

Identify opportunities to offer additional features or complementary products that enhance the customer's experience.

Feedback Collection:

Gather feedback on product usability, features, and overall satisfaction to help guide improvements.

Product Advocacy:

Encourage happy customers to share their success stories and act as brand advocates.

Collaboration:

Work closely with sales, marketing, and product teams to align customer needs with our company offerings.

Continuous Learning:

Stay updated on industry trends, competitor products, and emerging technologies to provide informed recommendations.

Documentation:

Create and update tutorials, knowledge base articles, and other documentation for customer reference.

What We Need:

Excellent verbal and written communication skills in both

English and Hindi

. Proficiency in using

Tally

for creating invoices and managing basic accounting tasks. A friendly, patient attitude with strong problem-solving skills. Ability to manage time well and handle multiple tasks simultaneously. Basic computer skills; experience with

CRM

systems is a plus.

What We Offer:

A supportive team environment. Opportunities for learning and professional growth. Competitive pay with performance-based bonuses.
If you're good at helping people and enjoy sales, send us your

resume & voice sample

.

Job Type: Full-time

Pay: ₹13,000.00 - ₹19,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay
Work Location: In person