Job Description

Handling customer queries - after sales support, support for bulk orders, product queries etc Handling channels like email, chat and voice communication for pre-sale and post-sale queries Managing the end-to-end journey of a customer from order placement to fulfilment to post sale service Liaising with other departments such as logistics and operations to troubleshoot and resolve issues Contributing with ideas and suggestions on continuously improving the overall efficiency of various departments for customer satisfaction.

Qualifications

2-5 years of experience in customer support for an ecommerce brand (preferably startup) Strong written and verbal communication skills to communicate clearly and concisely with the customer across all channels of communication High energy with the capability to multitask in a dynamic, fast-growing startup Patience, empathy, and a positive attitude when dealing with challenging customer interactions. Excellent problem-solving skills and a strong ability to troubleshoot. Ability to work independently or as part of a team. Ensure all customer inquiries are followed up on to ensure satisfaction and resolution. Effectively resolve customer complaints and issues in a timely and professional manner, escalating when necessary. Build connection with customers, ensuring a positive and engaging experience with the brand. Develop and maintain a deep understanding of the company's products, services, policies, and systems.
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Job Type: Full-time

Work Location: In person