Own Client Engagements: Lead all client-facing calls and meetings, acting as the main point of contact.
Drive Client Success: Ensure campaign performance aligns with client goals; proactively address concerns and offer solutions.
Client Retention: Develop trust-based relationships that foster long-term engagement and renewals.
Campaign Updates: Provide regular performance updates, insights, and next steps to clients.
Internal Collaboration: Work closely with outreach, operations, and strategy teams to ensure campaign quality and timeliness.
Feedback Loop: Gather and relay client feedback to internal teams for continuous service improvement.
Requirements -
13 years of experience in client success, account management, or client-facing roles (preferably in marketing or SaaS).
Excellent communication and interpersonal skills.
Problem-solving mindset with a client-first approach.
Job Type: Full-time
Pay: ₹350,000.00 - ₹450,000.00 per year
Work Location: In person
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