HotelOpsAI is an AI-powered platform built to optimize and automate hotel operations. From housekeeping to front desk, our smart tools streamline processes, improve staff efficiency, and enhance guest experiences. We're on a mission to bring intelligent, data-driven decision-making to the hospitality industry.
Role
We are seeking a highly motivated
Customer Success Executive
fluent in
Hindi, English, and Malayalam
to join our customer experience team. You'll be the go-to contact for our hotel clients, ensuring smooth onboarding, ongoing success, and strong adoption of the HotelOpsAI platform. Your ability to communicate effectively across languages and understand regional hospitality dynamics will be key to your success in this role.
Key Responsibilities
Client Onboarding:
Guide new hotel partners through platform setup and orientation, ensuring a smooth handoff from sales.
Relationship Building:
Develop strong relationships with hotel GMs, operations heads, and staff across different regions.
Training & Enablement:
Deliver engaging product walkthroughs and training sessions in Hindi, English, and Malayalam as needed.
Customer Support:
Provide timely support and issue resolution via calls, chats, and email.
Usage Monitoring:
Track account health, usage metrics, and proactively reach out to improve adoption.
Feedback & Advocacy:
Act as a bridge between customers and the product team, sharing actionable insights to improve features.
Renewals & Upsells:
Support account renewals and identify areas for additional value through upsell/cross-sell opportunities.
Requirements
Bachelor's degree in Hospitality, Business Administration, or a related field.
1-3 years in Customer Success, client-facing SaaS/hospitality roles.
Fluency in
Hindi, English, and Malayalam
(spoken and written) is
required
.
Strong communication, presentation, and relationship-building skills.
Understanding of hotel operations is a Plus
Why Join Us?
Be part of a product transforming hotel operations through AI and automation.
Work closely with hotel leaders and gain deep insights into hospitality tech.
Join a high-ownership, flexible team that values results over hierarchy.
Send your resume and a brief note on your interest in the role to
suma@instio.co
with the subject line:
"Application - Customer Success Executive"
Job Type: Full-time
Pay: ₹144,000.00 - ₹240,000.00 per year
Work Location: In person
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