Assist in onboarding new customers by guiding them through product setup and best practices
Provide timely responses to customer queries via email, chat, and calls
Monitor customer usage and flag risks or opportunities for engagement
Support the CS team with preparing product walkthroughs, demos, and training sessions
Collaborate with Support, Product, and Sales teams to resolve customer issues
Maintain accurate documentation, customer notes, and reports in CRM/CS tools
Help improve customer satisfaction, retention, and adoption metrics
Required Skills:
Strong communication and problem-solving abilities
Basic understanding of SaaS products or willingness to learn
Interest in cybersecurity concepts (bonus but not required)
Ability to multitask and handle customer queries with patience
Good analytical skills and attention to detail
Education
Bachelor's degree in Engineering, IT, Computer Science, Business, or related field
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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