Job Description

Job Title:

Customer Success Executive

Company:

Hanto ( Hanto.co )

Location:

Bengaluru

Employment Type:

Full-Time

Job Overview :

The Customer Success Executive will manage customer queries and service requests, ensuring timely resolution and a positive customer experience. The role requires coordination with internal teams to maintain service quality and meet defined service standards.

Key Responsibilities:

Handle customer queries and service requests Ensure timely response and closure of tickets as per SLAs Coordinate with internal teams for issue resolution and follow-ups Monitor ticket queues and escalate issues when required Maintain accurate updates and documentation. Communicate professionally with customers to ensure satisfaction

Required Skills

Good communication and customer-handling skills Problem-solving ability with attention to detail Ability to manage multiple requests and priorities

Benefits of Joining

Competitive salary package Structured work environment with defined processes Opportunity for professional growth in customer success operations Supportive and collaborative team culture

To Apply:

Interested candidates may share their updated resume at

founderoffice@hanto.co

or apply directly through this job posting.

Job Types: Full-time, Permanent

Pay: ?240,000.00 - ?320,000.00 per year

Benefits:

Health insurance Provident Fund
Work Location: In person