Job Description

About the Role

We are looking for a

Customer Care Executive

with

3-4 years of experience in the Consumer Electronics industry

to deliver a high-quality, premium customer support experience. The ideal candidate understands consumer tech products and can confidently manage customer interactions across multiple touchpoints.

Key Responsibilities

Handle customer queries related to

consumer electronics products

such as smartphones, tablets, wearables, or similar devices Provide accurate information on product usage, features, troubleshooting, and warranty/service processes Manage

post-sales support

, including service requests, complaints, and escalations Ensure timely resolution of customer issues while maintaining high satisfaction levels Coordinate with internal teams (service, operations, logistics, product) for issue resolution Maintain clear and professional communication across calls, emails, and support systems Document interactions and update customer records accurately

Requirements

3-4 years of experience

in customer care/support within a

Consumer Electronics brand

Strong verbal and written communication skills Excellent problem-solving and conflict-resolution abilities Hands-on experience handling product-related queries and service issues Customer-first attitude with strong attention to detail Ability to work in a fast-paced, tech-driven environment

Preferred Skills

Experience working with CRM or ticketing tools Familiarity with service center operations and escalation handling Ability to handle high-volume customer interactions without compromising quality

Why Join Us

Opportunity to work with a growing consumer tech brand Be part of a team focused on delivering premium customer experiences Dynamic work environment with learning and growth opportunities
Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Health insurance Paid sick time
Work Location: In person