Job Description

Key Responsibilities:

Customer Onboarding:

Guide new customers through setup, product training, and successful adoption.

Relationship Management:

Maintain regular communication with customers, understand their needs, and ensure high engagement.

Support & Issue Resolution:

Address customer queries, coordinate with internal teams, and ensure timely resolution of issues.Monitor customer health, identify risks, and take proactive steps to reduce churn.Track usage metrics, prepare reports, and share insights with management.Gather customer feedback and collaborate with product/operations teams to improve offerings.Identify opportunities to introduce additional services or upgrades that benefit the customer.

Skills & Qualifications:

Customer Retention:

Performance Tracking:

Feedback Collection:

Upsell & Cross-sell:

Bachelor's degree in Business, Marketing, or related field. 1-3 years of experience in customer support, account management, or customer success. Strong communication and interpersonal skills. Problem-solving mindset and customer-first attitude. Ability to work with CRM tools and prepare basic reports. Patience, empathy, and strong follow-up skills.
Job Types: Full-time, Internship

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person