Job Description

Customer Support Executive - Supply6

Location: [Specify Location or Remote]

Job Type: Full-Time Experience: [Entry-Level/1-2 Years Preferred]

About Supply6: Supply6 is a fast-growing nutrition brand dedicated to providing high-quality, convenient, and nutritious solutions. We prioritize customer satisfaction and aim to provide a seamless shopping experience through exceptional support and service.

Job Responsibilities:

Handle customer inquiries via calls, emails, and chat regarding orders, products, and services.

Assist customers with order tracking, refunds, exchanges, and complaints.

Provide product information and guidance, including usage instructions and benefits.

Address issues related to payments, shipping, and product availability.

Maintain a professional and empathetic approach while resolving customer concerns.

Encourage prepaid orders and repeat purchases by offering discounts and promotional offers.

Coordinate with internal teams to resolve order or delivery-related concerns.

Maintain records of customer interactions and feedback for process improvements.

Requirements:

Strong communication skills in English and [local language, if applicable].

Experience in customer service, preferably in e-commerce or nutrition/health industry.

Ability to handle multiple queries efficiently and professionally.

Problem-solving skills and a customer-first mindset.

Basic knowledge of CRM software and order management systems is a plus. Benefits:

Competitive salary and incentives.

Growth opportunities in a fast-growing brand.

Employee discounts on Supply6 products.

A dynamic and customer-focused work environment. If you are passionate about helping customers and want to be part of a growing brand, apply now!

Job Type: Full-time

Pay: ₹28,000.00 - ₹30,000.00 per month

Benefits:

Flexible schedule Health insurance Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

Hindi,English,Kannada (Preferred)
Work Location: In person