Job Description

Title:

Customer Success Executive

Location:

Delhi

Experience Required:

We are looking for a proactive and empathetic

Customer Success Executive

to join our team. In this role, you will be the primary point of contact for our clients, ensuring they derive maximum value from our products or services. Your goal will be to drive customer satisfaction, retention, and growth by delivering exceptional support and building long-lasting relationships. Working with HR community and experience in wellness/recruitment/travel solutions is a good to have skill

Job Responsibility:

At Mamily we define customer success based on focus areas.

Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

- As a customer success executive, you will be the custodian of multiple Strategic Accounts as the single point of contact

- Primary responsibility will be to ensure renewal of these accounts each year

- Ensure stickiness and engagement on the Product and Offering of Mamily in the account

- Evaluate end impact and deliver value to each customer

- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics.

- Create case studies and referral accounts from your portfolio- enabling brand building

- Penetrate deeper into accounts for farming opportunities

Leverage data and provide insights and innovation

- Collaborate with operations and products to drive success for your customer.

- Create right metrics present impact and deliver outcomes for accounts

- Leverage data to cross sell products and innovation ideas for customers

- Provide advisory insights and program manage women wellbeing program for the accounts.

Be a champion of change and transformation

- Be a quick learner

- Good communication and listening skills

- Ability to immerse in product and the domain

- Ability to be action and outcome oriented

- Data analytical and problem solver

Qualifications

- Graduate/MBA with over 3+ years' experience driving account management relationships. Preferably with exposure in healthcare.

Job Types: Full-time, Permanent

Benefits:

Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

How much experience do you have in Wellness or Corporate Healthcare industry?
Experience:

Customer relationship management: 3 years (Preferred)
Work Location: In person