Job Description

About Bummer

Bummer is a fast-growing D2C lifestyle brand focused on comfort-first products and customer-led experiences. As we scale, we're looking for a

Customer Success Executive

who enjoys solving problems, interacting with customers, and building long-term trust.

Key Responsibilities

Handle customer queries via

calls, emails, chat, WhatsApp, and social media

Resolve order, delivery, product, and payment-related issues Manage customer complaints with empathy and timely follow-ups Maintain accurate data records of interactions using CRM tools Coordinate with internal teams to ensure smooth resolution Follow CX SOPs, communication guidelines, and quality standards Ensure high customer satisfaction and a positive brand experience

Requirements

1-2 years of experience in

Customer Support / CX (E-commerce preferred)

Strong verbal and written communication skills (English & Hindi) Comfortable handling customer calls, doing feedback calls and written conversations Basic knowledge of CRM systems Customer-centric mindset with good problem-solving skills Ability to multitask and manage time effectively
Interested candidates can

drop their CV

directly at:

milan@bummer.in

Job Type: Full-time

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

Commuter assistance Provident Fund Work from home
Application Question(s):

If selected, within how many days will you be able to join?
Experience:

minimum: 1 year (Preferred)
Work Location: In person