Job Description

Job Title:

Customer Success Executive - Product Demo & Client Onboarding

Role Overview

As a

Customer Success Executive

, you will be the

first point of contact

for new clients.
Your role is to

guide, educate, and empower users

to get maximum value from our software by conducting product demos, resolving queries, and ensuring smooth onboarding.

Key Responsibilities

Conduct

1:1 product demos

(via Zoom/Google Meet) for new users and explain how to use the platform effectively. Understand each seller's business setup and customize the demo accordingly. Assist users with

account setup, data upload, and first report generation.

Follow up post-demo to ensure successful activation and address any queries. Collect feedback and relay insights to the product and sales teams. Maintain accurate records of interactions in the CRM or internal dashboard. Support retention and renewal efforts by ensuring customer satisfaction.

Skills & Qualifications

Excellent

communication and presentation skills

in Gujarati and Hindi (additional Indian languages are a plus).
Job Types: Full-time, Fresher

Pay: ?10,000.00 - ?20,000.00 per month

Work Location: In person