Job Description

Sales / Indirect Customer Success
401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, India

Are you ready to learn fast and have a real impact on the company?


Join our amazing team of Customer Success and rise to the challenge to evolve in the IT sector! Acquire new clients and advise them on the best solution to adopt.

Products Users

7,000,000

Company Growth

60% year over year

Company Maturity

Profitable

What do we look for?

------------------------



Join our dynamic team of Customer Success and make use of your hunting, analytical and negotiation skills to

retain existing

clients

. As Customer Success Executive, you will engage with

SME's

and advise them on the best solution

to adopt for their business.

What will you do?

---------------------


As Customer Success Executive, you'll be responsible for managing our existing customer accounts, ensuring seamless on boarding, customer satisfaction, retention, and business growth. The ideal candidate will work closely with a number of clients from various industries--ranging from small businesses to large-scale enterprises--guiding them through their Odoo software journey and maximizing its value for their business operations.

MuST HAVE

Strong Business knowledge and curiosity
Genuine interest in IT and software
Fluent in English Communication
Analytic vision & fighting spirit
Strong relational & negotiation skills
Good organizational skills
1+ to 4 years of experience

Nice to Have

Business degree (Required)
Strong understanding of Odoo ERP software or similar SaaS-based business solutions
Proven experience in customer success, account management, or client-facing roles.
Excellent communication, problem-solving, and relationship-building skills
Ability to analyze customer needs and propose relevant solutions
Experience managing renewals, retention strategies, and up selling/cross-selling opportunities
Strong organizational and time-management skills with the ability to handle multiple clients simultaneously

KEY ReSponsibilities

Customer On-boarding & Training
Product Adoption & Customer Success
Customer Engagement & Relationship Management
Customer Support & Issue Resolution
Renewals & Retention
Up selling & Cross-Selling

What do we offer?

---------------------

Compensation & Perks

A full-time position

with an attractive salary package.

Paid leaves

5 Days working week, 24 paid leaves and public holidays as per the IT Industry

Prime location

Work at the best location with easy transportation connectivity

Training

8 hrs of training every month to stay updated with the product and technology

Eat & Drink

Tea, coffee and snacks

provided all day.

Sponsored Events

Team outing, team lunch, festive celebrations and lots of team building activities

Exchange Program

to a similar position


in a subsidiary of Odoo.


Our offices

The Odoo culture

Building a company we love.

Who is your manager?

Being a team leader at Odoo

The founder's story

From 1 to 1700 employees in a few years