Job Description

Position Title: Customer Success Executive (Female)

Experience- 0 to 1 Year

Location: Ahmedabad (On-Site) (Local candidates only)

We are looking for a passionate Customer Success Executive to join our growing team. The ideal candidate should possess excellent communication skills in English, a customer-first attitude, and a desire to learn and grow in the field of customer service.

Respond promptly to customer inquiries via phone, email, and chat platforms. Guide customers on how to place, use product or service effectively. Address and resolve customer issues and complaints with professionalism and empathy. Maintain accurate records of customer interactions, transactions, comments, and complaints. Collaborate effectively with internal teams to ensure timely resolution of customer concerns. Follow up with customers to ensure their issues are satisfactorily resolved. Identify and escalate priority issues as per company guidelines. Provide feedback on the efficiency of the customer service process and suggest improvements.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person