Job Description

Job Title:

Customer Success Executive - German(C-Level Certification Required, upto B2)

Location:

Gurgaon, India

Work Schedule:

5 Days Working, Rotational Shifts

About the Role:

We are looking for a dynamic

Customer Success Executive

who is fluent in

, German

to join our growing team. In this role, you will be responsible for managing customer relationships, resolving queries, and ensuring customer satisfaction. If you have excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service, we'd love to hear from you!

Key Responsibilities:

Customer Support & Issue Resolution:

Assist customers via email, chat, and calls to resolve their concerns promptly.

Customer Relationship Management:

Build strong relationships with clients by understanding their needs and providing tailored solutions.

Proactive Engagement:

Identify opportunities to improve customer experience and reduce churn by addressing pain points.

Collaboration:

Work closely with internal teams, to enhance the overall customer journey.

Process Improvement:

Suggest and implement best practices for customer success and support.

Requirements:

Language Proficiency:

Must be fluent in

German.

Education:

Bachelor's degree in any discipline.

Experience:

Minimum of 1 Year in Tech Support + Customer Service

Communication Skills:

Excellent verbal and written communication in English and one of the required languages.

Tech-Savvy:

Comfortable using CRM tools and customer support software.

Problem-Solving Ability:

A proactive and customer-first approach to handling queries.

Flexibility:

Willing to work in

rotational shifts

to support global customers.

What We Offer:

Competitive salary and benefits package
Career growth opportunities in a dynamic and fast-paced environment
A diverse and inclusive workplace with global exposure
Learning and development programs to enhance your skills

How to Apply:

If you are passionate about customer success and meet the above criteria, send your resume to

care.elevatex.solutions@gmail.com

with the subject line

"Customer Success Executive - [Language] Application." or WhatsApp on 9650944486.

Join us in delivering world-class customer experiences!

Job Type: Full-time

Pay: ?500,000.00 - ?800,000.00 per year

Benefits:

Paid time off
License/Certification:

C-Level Certification in desired language (Required)
Work Location: In person